Professor Alan Penn talks about shop floor plan design, Ikea, and dark patterns.
He monitored the way people move through large retail stores and re-architected the layout to astonishing results. He discovered that doubling the number of people through the door didn’t result in a doubling of sales. By watching the patterns of how people moved, he realized that the crowded store forced people to keep moving, thus preventing them to stop to consider purchasing.
Here’s the full video on UCL Lunch Hour Lectures.